MP3 Music Purchase – Security, Compatibility, Returns

MP3 Music Format - Music to CD, Available Music

Downloading Your New Music - Download Manager, Manage Your Music

Other Frequently Asked Questions


MP3 Purchase – Security, Compatibility, Returns


Is my information secure and my computer is safe?

During the processing of your credit card, we provide you added security by not storing your card information in our system. The download manager and MP3 music are guaranteed virus free, spyware free, adware free.

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Is my music purchase iTunes compatible (including: iPod, iPhone, iTouch)?

All of our music is in MP3 format and 100% compatible with iTunes and its supported devices. We even integrate and auto-register your new music with iTunes after the one time install and use of the Download Manager.

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What’s included with each MP3 music Purchase?

Each song will include a high bitrate MP3 which includes rich metadata (artist name, album name, track name…). Albums will include all the MP3 tracks listed at the time of purchase. Most songs and albums will also include an album art image file that players like iTunes use automatically.

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What computers and devices is my purchased music compatible with?

All of our music is in MP3 format and compatible all Apple PC’s, Windows PC’s, and all MP3 supporting devices.

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Can I play my music on all my computers?

Yes, MP3 music is the most compatible format and it is DRM-free. Digital Rights Management or "DRM" commonly refers to software that is designed to control or limit how a file can be played, copied, downloaded, shared, or accessed. DRM-free means that the MP3 can be played on any PC or portable MP3 player device such as iPod and Zune. That means your music will work on your computer and devices even if you reinstall software or get a new device.

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Can I return an MP3 Music Download after I buy it?

Music downloads are not returnable once they have been purchased, as indicated in the Terms of Sale. If you need assistance with a purchase or download, please open the Purchase Confirmation Email you received after your purchase and follow the directions for assistance.

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Can customers outside the US buy MP3 Music?

At this time MediaNet supports three territories: the US, Canada, and the UK. Music downloads for each territory are available only to customers in each territory using a credit or debit card with a billing address in that territory. We apologize for any inconvenience this may cause you. Please continue to check back for additional information on supported locations.

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MP3 Music Format - Music to CD, Available Music


Are all your Music Downloads available in MP3 format?

The MP3 music format is the most widely compatible music file format there is and it is supported by most media player applications, hand-held music devices, and most newer CD and DVD players.

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What are the technical specifications of MP3 music download files?

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Are there any restrictions on how I use the music I purchase? What does DRM-free mean?

When you make an MP3 purchase, you are also accepting and bound by the Terms of Sale. The albums and songs you purchase are free of Digital Rights Management software so that you have the flexibility to play them on any of your media players, PC or burn them to CD. Digital Rights Management or "DRM" commonly refers to software that is designed to control or limit how a file can be played, copied, downloaded, shared, or accessed. DRM-free means that the MP3 can be played on any PC or portable MP3 player device such as iPod and Zune.

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Can I burn my MP3 files on a CD and listen to it on my MP3 compatible CD player?

Yes. MP3 files downloaded from the MediaNet Digital Platform are compatible with most CD burning software or CD and DVD players capable of reading MP3 audio files.

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Downloading Your New Music - Download Manager, Manage Your Music


Where do my new music downloads get saved?

The location of your music depends on the applications you use and your operating system.

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Why install and use the Download Manager to get my music?

You are not required to install the Download Manager to get your music. We recommend you make the quick, one-time install to make the media download experience simple with such features as:

  1. automatically adds songs to iTunes (if applicable)
  2. organize the files in the download folder by artist and album
  3. download multiple tracks at a time and download all with just one click

If you choose not to use the Download Manager, you can download songs by clicking the ‘Download’ link for each song. Please choose "Save" when prompted to download the .mp3 file by your Web browser and wait for the .mp3 file to download. Caution: Choosing "Open" will start your default media player but will not save the file to your computer.

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Which platforms and browsers are compatible with the Download Manager Browser Plugin?

The MediaNet Download Manager can be used on Microsoft Windows-based computers running at least Windows XP SP2 with web browsers Internet Explorer or Firefox (Chrome works but is officially unsupported), as well as on Apple Mac OSX-based computers running at least Tiger (10.4) and web browsers Safari or Firefox. (Firefox offers a smoother experience than Safari.) Due the continually changing world of Internet security, only the latest update version of these browsers is supported at a given time; the Download Manager expects that end users keep their machines and browsers up to date using (Window) Microsoft Update and/or (Mac) Software Update. The MP3 files you purchase will download to your computer and are compatible with any system that can read the MP3 music format. Regardless of your OS and browser combination, you may always choose to download your music via the Basic Downloader method.

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How do I install the Download Manager on Internet Explorer?

When you arrive at the ‘Thank you’ page and you are presented with the quick and easy Download Manager Install option:

  1. select the Install button
  2. select to allow ActiveX install in the bar at the top of your browser
  3. follow the installation instructions of the Download Manager, and then download your new music
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How do I install the Download Manager on a Windows PC using Firefox?

When you arrive at the ‘Thank you’ page and you are presented with the quick and easy Download Manager Install option:

  1. select the Install button
  2. select to allow the install in the bar at the top of your browser
  3. select to Install the Add-On when presented with the Firefox Add-On dialog box
  4. follow the installation instructions of the Download Manager, agree to the request to restart Firefox
  5. the Order Receipt page will re-appear automatically, and then download your new music
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How do I install the Download Manager on a Mac using Safari?

The following is complex; please consider using Firefox instead. When you arrive at the 'Thank you' page and you are presented with the Download Manager Install option:

  1. select the Install button
  2. download the DMG file
  3. open and follow the DMG install options to install the Safari plugin
  4. when done, quit Safari
  5. relaunch Safari
  6. find your Order Receipt email and click the "available here" link at bottom or copy/paste into Safari
  7. download your new music
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How do I install the Download Manager on a Mac using Firefox?

When you arrive at the 'Thank you' page and you are presented with the quick and easy Download Manager Install option:

  1. select the Install button
  2. select to allow the install in the bar at the top of your browser
  3. select to Install the Add-On when presented with the Firefox Add-On dialog box
  4. follow the installation instructions of the Download Manager, and agree to the request to restart Firefox
  5. the Order Receipt page will re-appear automatically, and then download your new music
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Can I download another copy of my MP3 files after the initial download?

Your MP3 Music purchases can only be downloaded once. After you have successfully downloaded the file to your computer at the time of purchase, we recommend that you create a backup copy. We are currently unable to replace any purchased files that you delete or lose due to a system or disk error. If you encounter a problem with an MP3 file immediately after purchase, please open the confirmation purchase email you received and follow directions for assistance.

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What if I have trouble downloading my MP3 purchase?

If after reviewing the FAQ’s you still have questions, please open the confirmation purchase email you received and follow directions for assistance. The email also contains a link to download the music in case there was an interruption during the initial download.

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Other Frequently Asked Questions


Why is the availability of some songs and albums different from the CD version?

The track listing of a digital album can be different from the album version originally released on CD. For example, digital versions of an album can contain bonus tracks not previously available on the CD format. Our content partners (record companies…) control what tracks are made available on specific formats. In some cases a particular song on a digital album cannot be purchased as an individual track, but is only available if you purchase the complete album. Content partners and rights holders set these restrictions based on artist relations or contractual reasons.

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Why isn't music from my favorite recording artist available for download?

Our ability to offer music to you in MP3 format is limited by the rights granted to us by the record companies. Currently, not all record companies grant a license to sell their music for download in MP3 format. We are constantly working to establish and improve our agreements with record companies. We do expand our large selection frequently and encourage you to check back for new additions to our product catalog.

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Who is MediaNet?

MediaNet is the world leader in B2B media services. The MediaNet technology platform has been powering the leading brands in music and entertainment for a decade. The highly scalable and flexible platform serves up over 200 million songs per month.

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